Please Call (02) 9380 9999

Important Information


Why use an insurance broker to purchase insurance?

An insurance broker can save you time, money and worry. Just like an accountant or lawyer who provides you with professional advice, based on years of training and experience, a qualified broker can do the same with your insurance.

When arranging insurance, many people take shortcuts without seeking proper advice, understanding the fine print or considering whether they are getting value for money. Often they are disappointed when their insurance doesn't come to the rescue.

Whether it's business or personal insurance, brokers provide advice and assistance to make sure you are properly protected.

Using an insurance broker doesn't necessarily cost more. Often it costs less because brokers have in depth knowledge of the insurance market and the ability to negotiate on your behalf. A broker will also explain your policy and any special situations you need to watch out for. Furthermore, a broker is obliged to advise you of fees charged for services provided to you.

You will benefit most by developing a close business relationship where the broker understands your future plans, the associated risks and how you like to do business. 

An insurance broker's foremost duty is to his or her client. An insurance broker works for you, not for the insurance companies.


Complaints and Disputes

At Macquarie Insurance Brokers we are committed to the fair, transparent and timely resolution of complaints and disputes. We have a detailed internal complaints and dispute resolution process. Should you have a complaint or a dispute about our services, please contact us on the details below and we will do our best to resolve the matter quickly.

Please contact us if you have any complaints about Macquarie Insurance Brokers services:


The Complaints Officer: Keith Robertson

Street Address: Macquarie Insurance Brokers, 30 Alma Street, Paddington NSW 2021

Mailing address: Macquarie Insurance Brokers, PO BOX 979 Edgecliff NSW 2027

Ph - 02 9380 9999

Fax - 02 9380 7999

Email -


As part of our commitment we are a member of the Financial Ombudsman Service Limited (FOS) a dispute resolution service which is accessible to clients free of charge in the event that you believe a complaint or dispute has not been satisfactorily dealt with by us. If your complaint or dispute cannot be resolved to your satisfaction within 20 days, you have the right to refer the matter to the FOS. They may be contacted at:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008

Mailing address: Financial Ombudsman Service, GPO Box 3, Melbourne, VIC 3001

Ph - 1300 780 808

Fax - 03 9613 6399

Email -

Website -


Insurance Broking Code of Practice

Macquarie Insurance Brokers has elected to voluntarily adopt and comply with the Insurance Broking Code of Practice which is published by the National Insurance Brokers Association of Australia (NIBA) and administered by the Financial Ombudsman Service (FOS).

The Code is intended to promote good relations between insurance brokers, their clients, insurers and other participants within the insurance industry. It also promotes efficiency in transactions by describing standards of good practice and the level of service to be expected from members.

To obtain a copy of the Insurance Broking Code of Practice, click here.



Why use a STEADFAST Broker? 

Macquarie Insurance Brokers is part of Australasia’s largest general insurance broker network. Steadfast’s scale and market leading innovation mean we are in a stronger position to secure the best insurance solutions for you, at a competitive price.






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