Quote / Form General Claims Form

Marine Claims Procedure

Should goods be delivered in a damaged condition or should there be any reason to suspect damage, the attention of the carrier’s or shipper’s representative should be immediately drawn to it and the delivery receipt annotated accordingly. In the event of suspected damage, it is suggested that the receipt be qualified by the statement “Goods believed to be damaged. Accepted subject to survey in store”.

If there has been any malicious damage, burglary or theft, the police should be notified.
Immediately when damage is discovered, the client should contact us to receive instructions on what action to take. It may be necessary to contact the insurer to appoint a surveyor/assessor.

The client should write a letter of demand to the carrier’s or shipper’s representative holding them responsible and asking them to pay costs – a sample letter is provided in our Templates.

Checklist of Documents to Send the Insurer

• Completed claim form (ensuring the client ABN and Input Tax Credit entitlement are included)
• Invoices or other proof of value of the consignment
• Original freight note or carbon copy
• Delivery receipt
• Supplier’s packing slips where appropriate
• Bill of lading, consignment note or other proof of shipment, including clear statements of the conditions of carriage
• A copy of the letter of demand, and the carrier’s response (if received)
• Details of possible salvage